There are no refunds issued for physcial products for change of mind. However if you are unhappy with the product or it is faulty or damaged upon receiving your order, please contact us at hello@juliehall.com.au within 24 hours of receiving your order and we will do our best to resolve the issue for you.

We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving our products.

There are no refunds issued for digital products.

We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving or downloading our products.

Your satisfaction with your Program is important to us. While we don't offer refunds for purchases, we will offer up to, but no more than, a 48 hour cooling-off period. If you have not accessed the program online or viewed any of the products associated with the program and you require a refund please email hello@juliehall.com.au for a full refund.

After the cooling-off period, no refunds will be issued and full payment or all instalment payments are still required and will be collected.

You may cancel your membership at any time by emailing hello@juliehall.com.au. We offer a 7 -day money-back guarantee for all membership products.

If you weren’t happy with your purchase, within the money-back guarantee period, you can send an email hello@juliehall.com.au to request your refund.

Julie Hall Coaching reserves the right to cancel a user's membership at any time, with or without cause and with or without notice. If a user's membership is cancelled, the user will not be entitled to a refund of any membership fees already paid.

Julie Hall Coaching offers a 48 hour cooling off period after entering into a coaching agreement. If in that time you decide you no longer wish to proceed with the selected program please email hello@juliehall.com.au to discuss a refund and cancellation of service. Outside this period, or after your first session within the program (whichever comes first) there are absolutely no refunds on Coaching and Consulting because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results depend on your openness to being coached and your willingness to do the work.

Upon providing a deposit or full program payment you are authorizing Julie Hall and Julie Hall Coaching to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all instalments must be paid on a timely basis.

A great deal of energy, time and thought goes into preparing for and being present on coaching sessions together.  If you’re late for your appointment, you will receive a session within the remainder of your booking time.  Any rescheduled appointments made less than 24 hours prior to your scheduled appointment will result in forfeiting your fee, any no show will result in forfeiting your fee. Any cancellations to your appointment will result in forfeiting your fee.

In turn, we promise to honour our appointments and be on time as well.

In the event of illness certified by a medical professional, or other justifiable reason for withdrawal from a program, services may be suspended by the Customer upon request, in writing to hello@juliehall.com.au. Such withdrawal is at the discretion of Julie Hall Coaching Should withdrawal be allowed, credit will be provided towards another program.

We understand life happens and circumstances may prevent you from starting or even completing your coaching within an appropriate timeline. However, if you pay for coaching services and fail to start or have your initial session with six (6) months of your initial payment, you forfeit any payments received and no refunds will be issued. Attempts will be made to provide you with a comparable service through a digital product or online program within one (1) year of your initial payment; however, 1:1 coaching services are not guaranteed as coaching program offerings and pricing may have changed since your initial payment. After one (1) year from your initial payment, you will be required to contract for new and existing coaching services.

If the Customer does not wish to pay in full, upfront, then at the sole discretion of Julie Hall Coaching the Customer must enter into a direct debit agreement with a third-party provider, which is to be introduced by Julie Hall Coaching.

In the event that direct debit agreement is entered into, a non-refundable deposit to be paid by the Customer to Julie Hall Coaching is required. The non-refundable deposit is $100.00 unless otherwise agreed.

Throughout any program, Julie Hall Coaching requires payment for the services to be provided prior to the Customer engaging in the next stage of the program.

Failure to make the requisite payment will result in services being placed on hold and the Customer’s place in any program cancelled.